Legal Document

ACG365 Terms and Conditions —
Must be read before use

Please read these Terms and Conditions carefully before using the ACG365 platform. They cover all important information regarding account registration, bonuses, payments, gameplay, and security.

Last Updated: January 2026 In Bengali Applicable to all members

Key Terms at a Glance

Get a quick overview of the key points in ACG365's Terms and Conditions.

Account Eligibility

You must be at least 18 years old to register on ACG365. Each person may hold only one account. Registration using false information is strictly prohibited.

Bonuses & Promotions

All bonuses are withdrawable subject to applicable wagering requirements. ACG365 reserves the right to suspend accounts in cases of bonus abuse.

Deposits & Withdrawals

Minimum deposit and withdrawal amounts apply. Large withdrawals will not be processed prior to identity verification. Mobile Banking, Nagad, and Rocket are supported.

Fair Gameplay Guarantee

All ACG365 games run on certified RNG technology. Regular third-party audits are conducted to ensure no game manipulation takes place.

Privacy Protection

ACG365 never sells your personal information to third parties. All data is protected with 256-bit SSL encryption.

Responsible Gaming

ACG365 makes responsible gaming a top priority. Deposit limits, session limits, and self-exclusion tools are available to all users free of charge.

01. General Rules & Introduction

ACG365 (website: acg365.win) is one of Bangladesh's most popular online gaming platforms. These Terms and Conditions ("Terms") form a legal agreement between ACG365 and all its users. By using the ACG365 website or app, you automatically agree to be bound by these Terms.

These Terms are published in Bengali and have been prepared specifically for users in Bangladesh. In the event of any dispute or ambiguity, ACG365's interpretation shall be considered final.

Please read these complete Terms and Conditions carefully before using ACG365. If you disagree with any part of these Terms, please refrain from using ACG365.

ACG365 reserves the right to change, add to, or revise these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

02. Account Registration & Verification

To create an account on ACG365, you must provide accurate and complete information. The registration process will ask for your name, date of birth, email address, and mobile number. Registering with false or incomplete information may result in your account being closed at any time.

  • Each individual may hold only one ACG365 account
  • Creating multiple accounts from the same device, IP address, or payment method is prohibited
  • Keeping your account password confidential is your responsibility
  • Accounts may not be shared or used by anyone other than the registered holder
  • A national ID or passport may be requested for identity verification

If you notice any unauthorized activity on your account, contact the ACG365 support team immediately. Members are responsible for maintaining the security of their own accounts.

03. Eligibility & Age Requirements

ACG365 is strictly for individuals aged 18 and above. Gaming by minors is strictly prohibited. By registering, you confirm that you are at least 18 years old.

  • A national ID may be requested at any time for age verification
  • ACG365 may not be used from countries where online gaming is prohibited by law
  • ACG365 employees are not permitted to place bets or play games on the platform
  • Individuals with mental impairments are not permitted to open an account

04. Deposit & Payment Policy

ACG365 currently accepts deposits via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Deposits are typically credited to your account within a few minutes.

  • The minimum deposit amount will be stated on the ACG365 deposit page
  • Only use a payment account registered in your own name for deposits
  • Deposits from third-party accounts are strictly prohibited
  • If a deposit fails, contact ACG365 Support within 24 hours
  • ACG365 is not responsible for deposit delays caused by technical issues

Before making a deposit, make sure you are sending funds to the correct payment number. ACG365 cannot guarantee the return of funds sent to a wrong number.

05. Withdrawal Policy

To withdraw winnings from ACG365, certain conditions must be met. First, your identity verification must be completed. Second, if you have claimed any bonus, the wagering requirements for that bonus must be fulfilled.

  • Withdrawals are typically processed within 1–3 business days
  • Minimum withdrawal amounts apply
  • Withdrawals can only be made to the same payment method used for the deposit
  • ACG365 reserves the right to suspend withdrawals if money laundering is suspected
  • Additional verification may be required for large withdrawal amounts

Bonus funds cannot be withdrawn directly. They only become withdrawable once the applicable wagering requirements have been met. Visit the promotions page for details.

06. Bonus & Promotions Terms and Conditions

ACG365 regularly offers a variety of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus has its own terms and conditions, which are disclosed alongside the offer.

  • Claiming a bonus automatically constitutes acceptance of that bonus's terms and conditions
  • Wagering requirements vary by bonus — please read the offer details
  • Stacking multiple bonuses at the same time is generally not permitted
  • Expired bonuses will be automatically cancelled
  • Bonus abuse and claiming bonuses across multiple accounts is strictly prohibited
  • ACG365 reserves the right to modify or cancel any bonus offer

VIP members enjoy exclusive bonuses and privileges. Visit the VIP page to learn more about the VIP Program.

07. Gameplay Rules & Fairness

All games on ACG365 operate using internationally certified RNG (Random Number Generator) technology. This ensures that every game outcome is completely random and cannot be manipulated by anyone.

  • If a game result is voided due to a technical error, the stake will be refunded
  • Any disputes regarding game results must be raised with support within 72 hours
  • Any winnings obtained by exploiting software bugs or errors will be considered void
  • ACG365 reserves the right to suspend games due to technical issues
  • In Live Casino, the dealer's decision is final

08. Prohibited Activities

The following activities are strictly prohibited on ACG365 for the safety of the platform and the benefit of all members. Violating these rules may result in account closure without notice and forfeiture of any funds held.

  • Using multiple accounts to claim bonus benefits
  • Using the platform for money laundering or illegal financial transactions
  • Using hacking tools, viruses, or malicious software
  • Using bots or automated software to play games
  • Attempting unauthorized access to other members' accounts
  • Cyberattacks on the ACG365 system or servers
  • Intentionally exploiting game glitches or bugs for personal gain
  • Engaging in abusive behavior or harassment toward other members

Upon evidence of any prohibited activity, ACG365 reserves the right to immediately suspend the account and pursue legal action.

09. Privacy & Data Protection

ACG365 takes your personal data seriously. We protect all your information and transactions using 256-bit SSL encryption. ACG365 never sells your personal data to third parties for advertising or marketing purposes.

  • Your information is used solely for service delivery and identity verification
  • Information may be disclosed to authorities under legal obligation
  • Details on the use of cookies and tracking technologies can be found in the Privacy Policy
  • You may request correction or deletion of your personal data

For our full data protection policy, please visit our Privacy Policy Please read the page.

10. Account Suspension & Closure Policy

ACG365 may suspend or permanently close any account without prior notice under the circumstances listed below. If an account is closed, the ACG365 support team will provide guidance on how to handle any remaining balance.

  • Violation of terms and conditions
  • If evidence of fraudulent activity is found
  • If false identity or information is used
  • If money laundering is suspected
  • Upon instruction from law enforcement authorities
  • Extended periods of inactivity (36 months or more)

You can close your ACG365 account at any time. Simply contact the support team and withdraw any remaining balance beforehand.

11. Responsible Gaming Policy

ACG365 believes gaming should be a source of entertainment, not addiction or financial harm. We encourage all our members to play responsibly.

  • Daily, weekly, and monthly deposit limits are available to set
  • Session time limits can be managed from Account Settings
  • Self-exclusion options are available from 7 days up to 6 months
  • Referrals to professional support services for problem gambling are available

If you are struggling with gaming addiction, contact the ACG365 support team immediately or Responsible Gaming Get help from the page.

12. Terms and Conditions Updates

ACG365 reserves the right to update or amend these Terms and Conditions at any time. For significant changes, notice will be sent to your registered email or displayed on the platform.

  • Continued use of the platform after any changes constitutes acceptance of the updated terms
  • The latest version of the terms and conditions will always be available on this page
  • The date of any changes will be noted at the top of the page

If you have any questions or comments about these Terms and Conditions, please contact the ACG365 support team. We're always here to help.

13. Frequently Asked Questions (FAQ)

Yes, ACG365's terms and conditions are published in Bengali for users in Bangladesh. However, in the event of any dispute, ACG365's official interpretation shall be considered final.

No. Under ACG365's terms and conditions, each individual may only hold one account. Any attempt to create multiple accounts will result in permanent closure of all associated accounts.

No, bonuses cannot be withdrawn directly. Each bonus has specific wagering requirements that must be met before any winnings derived from it can be withdrawn.

ACG365 never sells your personal information to advertisers or third parties. Information may only be disclosed to authorities when required by law.

For significant changes, ACG365 will send a notice to your registered email and display an announcement on the platform. The date of the latest update will also always be shown on this page.

ACG365 is committed to responsible gaming. We offer deposit limits, session time limits, and self-exclusion options. If you feel you have a gaming problem, contact our support team or visit the Responsible Gaming page.
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